Questions or Concerns:
***Due to a high volume of emails, please allow 24-72 hours for your email to be responded to. Response time varies. If you have not received a response within 72 hours, please resend message in a different message thread, as this could be due to your message going into our spam folder. Emails are answered in date/time order.
Please refrain from sending multiple messages in the same message thread, this will push your message to the very end again and delay response time further. Sending a new message in the same message thread gives you a new later time and date. If you would like to send another message, please do send as a new message so your first message does not lose its spot in line. Thank you! (:
*** If this is an urgent matter such as wrong address, incorrect size selection, or anything that is time sensitive, we recommend sending us a Direct Message through Instagram with your order number, email and issue. We appreciate your cooperation. Thank you!
Please email us at firstname.lastname@example.org
Online Customer Service Hours:
9 am - 4 pm PST
1pm - 4 pm PST
*Sunday Online Customer Service Closed